Privacy Policy
Effective Date: December 30th, 2024
At Memories Technologies, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our mobile application ("Memories") and associated services. By using the Memories app, you agree to the terms outlined in this policy.
1. Information We Collect
a. Information You Provide
Account Information: When you sign up or use our app, we may collect your name, email address, phone number, and billing details.
Uploaded Photos: To provide our photo printing service, we temporarily store the images you upload to fulfill your order.
Shipping Details: When placing an order, we collect your shipping address to deliver your prints.
b. Automatically Collected Information
Device Information: We collect details about the device you use, including device type, operating system, unique device identifiers, and app version.
Usage Data: We collect data about how you use the app, such as features accessed, time spent, and interactions.
Location Information: With your consent, we may collect location data to personalize services, such as recommending local offers.
c. Information from Third Parties
If you link your account to third-party services (e.g., social media or cloud storage), we may collect information such as profile data or shared photos as permitted by those platforms.
2. How We Use Your Information
We use the information collected for the following purposes:
Service Delivery: To process and deliver your photo prints and provide app functionality.
Customer Support: To respond to inquiries, troubleshoot issues, and improve user experience.
Personalization: To tailor recommendations, features, and promotions to your preferences.
Analytics: To analyze app performance, usage patterns, and improve services.
Legal Compliance: To comply with applicable laws, regulations, and enforce our Terms of Service.
3. Sharing Your Information
We do not sell your personal information. However, we may share it with:
Service Providers: Trusted third parties who assist in delivering our services, such as payment processors, shipping partners, and cloud storage providers.
Legal Obligations: If required by law or to protect our legal rights, we may disclose your information to government authorities or legal entities.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Storage and Retention
Data Storage: We use secure servers and industry-standard encryption to store your data.
Retention Period: We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Uploaded photos are retained temporarily and deleted after the order is fulfilled.
5. Your Rights
You have the following rights regarding your data:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request the deletion of your personal data, subject to legal or contractual obligations.
Please note that you are able to initiate account deletion from within the application (See how).Opt-Out: Withdraw consent or opt-out of data processing for marketing purposes.
To exercise these rights, contact us at memtech-legal@memoriestech.com.
6. Security Measures
We implement robust security measures to protect your data, including:
End-to-end encryption for data transmission.
Secure storage with restricted access.
Regular audits and monitoring for vulnerabilities.
However, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Children’s Privacy
The Memories app is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
8. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their policies.
9. International Users
If you are accessing our services from outside the United Kingdom, please note that your data may be transferred and processed in the UK or other countries with different data protection laws.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated through the app or via email. The "Effective Date" at the top indicates the latest revision.
11. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Address: Memories Tech LTD, Fulton Road, HA9, Wembley
By using the Memories application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.